Report a Problem

Something is not right? Tell us.

If you run into an issue or something doesn't feel right, we want to know. Reporting problems helps us support you and keep the community safe.

When to report an issue

You should report a problem if:

• A contribution or payout doesn't go as expected
• You notice unusual or suspicious activity
• There's a disagreement or dispute within a club or cycle
• The app isn't working as it should

If you're unsure, it's always okay to reach out.

What to include

To help us resolve the issue quickly, please include:

• A clear description of what happened
• The steps you took before the issue occurred
• Any error messages you saw
• Screenshots of the issue (PNG or JPEG only)

The more detail you provide, the faster we can help.

How disputes are handled

When a dispute is reported:

• We review the details and activity involved
• We may ask for additional information
• Certain actions (like payouts) may be temporarily paused during review

Our goal is to understand the situation and help reach a fair outcome.

Get help

If you need to report a problem, submit a request through our support form below. Our team will follow up by email as soon as possible.